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Official Documents

Laju99 Privacy Policy – Personal Data Protection for Malaysian Members

Laju99 takes seriously its responsibility to protect every member's personal information. This document clearly explains what types of data we collect, how it is used, who can access it, and your rights as a registered laju99 member over that data.

Updated: January 2026 Current Version
Your Data, Your Rights
laju99's Privacy Policy is built to ensure your personal information remains safe, under your control, and never misused.
SSL 256-bit PDPA 2010 No Data Sale

Laju99's Privacy Commitment to Malaysian Members

Six core principles that shape how laju99 handles the personal data of every member

Core Principles
Malaysia PDPA Compliance
laju99's Privacy Policy is designed in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) — the country's primary data protection law. This means every instance of member personal data processing has a valid legal basis, a defined purpose, and adequate safeguards in line with Malaysian legal standards.
256-bit SSL Encryption at All Times
All data transmitted between your device and laju99 servers is protected by 256-bit SSL encryption — the same standard used by Malaysia's major banks such as Maybank and CIMB. Your data never travels across the internet in a readable form without the appropriate encryption key.
No Sale of Data to Third Parties
laju99 has never sold, rented, or traded member personal data to any third party for marketing or other commercial purposes — and never will. Your data is used solely for the purposes explicitly stated in this Privacy Policy, with no exceptions.
Data Access & Amendment Rights
As a laju99 member, you have the full right to access the personal data we hold about you, request corrections if there are any errors, and in certain circumstances request deletion of your data. Data-related requests can be submitted to the laju99 support team at any time.
Data Minimisation
laju99 only collects personal data that is strictly necessary to operate the platform safely and effectively. We do not collect irrelevant or excessive information. Every piece of data requested during registration or KYC verification has a clear and legitimate purpose.
Timely Data Breach Notification
In the event of a security incident involving members' personal data, laju99 is committed to notifying affected members within a reasonable timeframe in accordance with legal requirements. Our security team continuously monitors systems to detect and respond to any threats.

Your Rights Regarding Personal Data at laju99

As a laju99 member, you have the following rights regarding your personal data under Malaysia's PDPA

Right of Access
You have the right to obtain a copy of all personal data laju99 holds in relation to your account, including transaction history and verification records.
Right to Rectification
If any of your personal data is inaccurate or out of date, you have the right to request that laju99 correct it within a reasonable timeframe.
Right to Erasure
In certain circumstances, you have the right to request deletion of your personal data, subject to laju99's legal obligations to retain certain records for specified periods.
Right to Object
You have the right to object to the processing of your personal data for direct marketing purposes at any time, and laju99 will honour that request immediately.

Important Note: This Privacy Policy explains how laju99 collects, uses, discloses, and protects members' personal information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). By registering for and using laju99's services, you consent to the processing of your personal data as described in this document. Please read it carefully and contact us if you have any questions.

1. Introduction

Laju99 ("Platform", "we") is the data controller responsible for processing the personal information of registered laju99.site members. As an online betting platform operating with a focus on the Malaysian market, we understand that member trust in how we handle their personal data is a cornerstone of the relationship we build with our community.

This Privacy Policy applies to all individuals who access the laju99.site website, register an account, use any laju99 services, or communicate with our team through any channel. This Policy should be read together with Terms & Conditions laju99, which constitutes the entire agreement between the member and the platform.

Effective date: This Privacy Policy takes effect on 1 January 2026. Continued use of the laju99 platform after this date constitutes acceptance of the latest Privacy Policy terms.

2. Personal Data Collected

Laju99 collects your personal data through various points of interaction with the platform. The following are the categories of data we collect and their sources:

2.1 Data you provide directly:

  • Registration information: Full name as per MyKad or passport, active Malaysian phone number, email address, and password (stored in encrypted form, not in plain text).
  • KYC verification documents: A copy of your MyKad or passport, a selfie with your identification document, and proof of address if required.
  • Payment information: Bank account number, phone number linked to an e-wallet (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay) or FPX account details. We do not store credit or debit card information directly.
  • Support communications: Records of live chat, email, and WhatsApp conversations between you and the laju99 support team.

2.2 Automatically collected data:

  • Platform usage data: Games played, total bets placed, deposit and withdrawal transaction history, login and logout times.
  • Technical data: IP address, web browser type, device operating system, screen resolution and device information.
  • Cookie data: Information collected through cookies and other tracking technologies — see Section 6 for further details.
Data Category Example Primary Purpose
Identity Full name, MyKad number KYC verification, fraud prevention
Contact Phone number, email Account communications, customer support
Finance Bank accounts, e-wallets Processing deposits and withdrawals
Transactions Deposit history, betting activity Account management, audit, AML compliance
Technical IP address, browser type Security, fraud detection
Usage Games played, active time Personalise your experience, responsible gaming

3. How Personal Data Is Used

Laju99 uses collected personal data solely for legitimate and necessary purposes. The following are the specific purposes for which your personal data is processed:

  • Account management: Creating, verifying, and managing your laju99 account, including processing registration requests, secure login, and password management.
  • Payment processing: Handling deposits via DuitNow, FPX (Maybank2u, CIMB Clicks), Touch 'n Go eWallet, GrabPay, Boost, and ShopeePay, as well as processing winnings withdrawals to your preferred payment method.
  • KYC identity verification: Meeting the legal requirements for anti-money laundering (AML) and counter-terrorism financing (CFT), which require laju99 to verify member identities.
  • Service delivery: Enabling you to access and enjoy all casino games, Sports Betting, e-sports, and other services offered by laju99.
  • Service communications: Sending important account-related notices such as deposit confirmations, withdrawal status updates, policy changes, and security alerts.
  • Customer support: Resolving enquiries, complaints, and technical issues that you raise with the laju99 support team.
  • Security and fraud prevention: Detecting and preventing fraudulent activity, account abuse, money laundering, and other security threats.
  • Legal compliance: Fulfilling legal, regulatory, and lawful investigative obligations that require the disclosure of certain data.
  • Responsible gaming: Monitoring gaming patterns to identify members who may need responsible gaming support and activating appropriate self-control tools.
  • Service improvement: Analysing aggregated and anonymised usage data to understand how members use the platform and improve laju99 products.

laju99 does not use members' personal data to make automated decisions that have a legal or significant impact on members' rights or interests without human review.

4. Data Sharing and Disclosure

Laju99 does not sell, rent, or trade member personal data to any third party for marketing purposes. However, in certain limited circumstances, laju99 may share personal data with the following parties:

4.1 Service Providers:

Laju99 works with trusted third-party service providers to support platform operations, including:

  • Payment and transaction processing service providers — DuitNow, FPX, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay
  • Licensed casino gaming and Sports Betting software providers (Pragmatic Play, Evolution Gaming, PG Soft, and others)
  • KYC and identity verification service providers
  • Technology infrastructure and cloud computing service providers
  • Fraud prevention and cybersecurity service providers

All these third-party service providers are bound by contractual agreements that prohibit them from using laju99 member data for any purpose other than those specified by laju99.

4.2 Legal Requirements:

Laju99 may be required to disclose member personal data where mandated by law, court order, regulatory authority, or a Malaysian law enforcement agency with valid jurisdiction. In such circumstances, laju99 will endeavour to notify the affected member (where permitted by law) before or after the disclosure is made.

4.3 Business Transfer:

Should laju99 be involved in a merger, acquisition or asset sale, members' personal data may be transferred as part of that business transaction. Members will be notified via email and an on-site notice on laju99 in the event of any change in ownership affecting their personal data.

5. Personal Data Security

Laju99 implements comprehensive technical and organisational security measures to protect member personal data against unauthorised access, misuse, loss, alteration, or unlawful disclosure:

  • Data encryption in transit: All communications between your web browser and laju99 servers are secured with 256-bit TLS/SSL protocol.
  • Data encryption at rest: Sensitive data such as passwords and payment information is stored in encrypted form using robust algorithms.
  • Internal access controls: Only laju99 staff who require access to specific personal data in order to carry out their duties will be granted such access, and all access is strictly monitored.
  • Two-factor authentication (2FA): Available to all member accounts and mandatory for all laju99 internal staff who access the administration system.
  • Continuous security monitoring: laju99's systems are monitored 24/7 to detect suspicious activity, intrusion attempts, and other security threats.
  • Regular security testing: laju99 conducts regular penetration testing and security audits to identify and address system vulnerabilities.
  • Staff training: All laju99 staff who handle personal data receive comprehensive data protection training and are subject to strict confidentiality policies.

Security alerts: While laju99 takes all reasonable steps to protect your data, no security system is 100% impenetrable. You also share responsibility for your account's security — use a strong password, enable 2FA, and never share your login credentials with anyone.

6. Cookies and Tracking Technologies

Laju99 uses cookies and similar tracking technologies to enhance the user experience and collect platform usage information. Cookies are small text files stored on your device when you visit laju99.site.

Types of cookies used by laju99:

  • Necessary cookies: Essential cookies that enable core platform functions such as secure login, session management, and account verification. These cookies cannot be disabled.
  • Performance cookies: Collects information on how visitors use the platform — most frequently visited pages, time spent on each page and errors encountered. This data is used in aggregate form to improve platform performance.
  • Functional cookies: Remembering your preferences and settings — such as preferred language, saved account details, and customised display options — to improve your overall experience.
  • Analytics cookies: Helping laju99 understand how members interact with the platform, using third-party analytics tools that operate under strict data processing agreements.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the laju99 platform. For more detailed cookie management, please refer to your web browser's privacy settings.

7. Data Retention and Deletion

Laju99 retains members' personal data only for as long as necessary to fulfil the processing purposes set out in this Privacy Policy, or as required by applicable laws and regulations.

Data retention periods for key categories:

  • Active account data: For the duration of the active account period and for three (3) years following account closure, for legal compliance purposes.
  • Financial transaction records: A minimum of seven (7) years from the transaction date, in line with Malaysian financial and tax legal requirements.
  • KYC documents: A minimum of five (5) years after the business relationship ends, in line with applicable AML/CFT requirements.
  • Support communication logs: Two (2) years from the date of communication, for dispute resolution and service improvement purposes.
  • Cookie and analytics data: Between one (1) and two (2) years, depending on the type of cookie.

Once the required retention period has expired, your personal data will be securely deleted or anonymised using methods that ensure the data cannot be recovered. You may request further details on the specific retention periods applicable to your account by contacting the laju99 privacy team.

8. Member Rights Regarding Personal Data

As a laju99 member and data subject under Malaysia's PDPA, you have the following rights, which you may exercise at any time:

  • Right to access: Request a copy of the personal data laju99 holds about you. Requests will be processed within 21 business days.
  • Right to rectification: Request the correction of inaccurate or incomplete personal data. Rectification will be carried out within 14 business days of verification.
  • Right to restrict processing: Under certain circumstances, request that laju99 stop processing your personal data for specific purposes, subject to the platform's legal obligations.
  • Right to erasure: Request the deletion of your personal data when it is no longer needed for its original purpose, subject to any legal requirements to retain certain records.
  • Right to object to direct marketing: Withdraw your consent to receive marketing communications from laju99 at any time via your account settings or by contacting the support team.

To exercise any of the rights above, please contact the laju99 privacy team by email at support@laju99.site with the subject line "Personal Data Rights Request", along with your full name and account number. We will verify your identity before processing any personal data request to ensure the security of your information.

9. Children's Data

Laju99 is a platform designed and operated exclusively for adults aged 18 and above. We do not knowingly collect or process personal data of individuals under the age of 18.

If we become aware or are notified that personal data of a minor has been collected without proper age verification, we will take immediate steps to delete that data and close the associated account. If you believe your child or a minor under your care may have registered a laju99 account, please contact us immediately at support@laju99.site.

10. Amendments to the Privacy Policy

Laju99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or changes to the services we offer.

When material changes are made to this Privacy Policy, laju99 will notify members via:

  • A clear notice on the laju99.site homepage
  • Email to your registered address at least 14 days before the amendment takes effect (for material changes)
  • An on-screen notice upon logging into your account

Continued use of the laju99 platform after the effective date of any amendments constitutes acceptance of the updated Privacy Policy. If you do not agree with the changes made, you have the right to close your account and request the removal of your personal data in accordance with the procedures set out in Section 8.

11. Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding how laju99 handles your personal data, or wish to exercise any of your privacy rights, please contact us through the following channels:

  • Email: support@laju99.site (Subject: Data Privacy)
  • Live Chat: Available 24/7 via the laju99 website
  • WhatsApp: Number available after logging in to your account

The laju99 privacy team will verify your request within two business days and provide a full response within 21 business days from the date the request is received. If we require additional information to process your request, this period may be reasonably extended.

If you are not satisfied with how laju99 handles your privacy complaint, you have the right to refer the matter to the Department of Personal Data Protection Malaysia (JPDP), the country's data protection regulatory body.

Privacy Is More Than a Policy — It Is laju99's Commitment to Every Member

If you've ever wondered why laju99 takes privacy so seriously, the answer is simple — because we believe trust is the foundation of every good relationship, including the one between a platform and its members. And that trust is built not through words, but through consistent action, day after day.

When you register a laju99 account and provide your MyKad number, phone number, and payment details, you are placing a great deal of trust in this platform. We do not take that responsibility lightly. Every piece of data you share with laju99 is handled with rigorous security controls — not because the law compels us to, but because it is simply the right way to operate.

One thing we want to make absolutely clear: laju99 has never sold, and will never sell, member personal data to any third party for marketing purposes. This is not an ordinary promise — it is a core operating principle embedded in laju99's internal policies from day one. If you receive unsolicited marketing communications claiming to be from laju99 via a number or email address you don't recognise, please report it to our support team immediately — it is most likely a fraudulent attempt by an external party.

On KYC requirements, we understand that submitting identity documents can feel like a hassle for some members. But this isn't just bureaucratic procedure — it's genuine protection for you as a member. Rigorous identity verification ensures no one can open an account in your name, and that your winnings are always paid out to the right person. It also keeps the laju99 platform from being misused for illicit financial activity that could harm the reputation of our honest member community.

For payments, laju99 works exclusively with licensed and regulated payment service providers in Malaysia — DuitNow, FPX via Maybank2u and CIMB Clicks, Touch 'n Go eWallet, GrabPay, Boost and ShopeePay. All transactions through these channels are processed in a secure, encrypted environment. laju99 will never ask for your PIN, e-wallet password or OTP through any communication channel — if you receive such a request, do not comply and report it to us immediately.

The 256-bit SSL encryption technology we use is far more than a technical term — it means every piece of data transmitted between your device and laju99's servers is protected by a layer of encryption that would take hundreds of years to break using current computing technology. This is the same standard used by leading banking institutions in Malaysia, giving you the assurance that every transaction and interaction you have with laju99 is shielded from third-party observation.

We also take your right to access and control your personal data seriously. If you want to know what data laju99 holds about you, you can request a copy — and we will provide a full report within the stipulated timeframe. If there are any inaccuracies in your records, you may request a correction. If you wish to close your account and have your data deleted in accordance with legally permitted conditions, we will honour that request.

For active players who play slots, live baccarat, Malaysian Super League or EPL football betting, e-sports, and other games on laju99 every day — know that every activity you carry out on our platform is handled to the highest standards of privacy and security. Your usage data is analysed solely to improve the platform experience and to ensure you receive relevant responsible gambling notices when necessary — not to be sold or shared with unrelated parties.

If you have any questions about laju99's Privacy Policy, or wish to exercise any of your personal data rights, please don't hesitate to reach out to our team via live chat, WhatsApp, or email at support@laju99.site. We're available in Bahasa Malaysia and ready to assist any time, day or night.

FAQ – laju99 Privacy Policy

Answers to the most frequently asked questions about privacy and data protection at laju99

laju99 does not sell or trade member personal data to any third party for marketing purposes. We only share data with service providers necessary for platform operations — such as payment providers (DuitNow, FPX, Malaysia e-wallets) and gaming software providers — and all such parties are bound by strict confidentiality agreements. We may also be required to disclose data to Malaysian authorities if mandated by law.

All payment transactions on laju99 are secured with the same 256-bit SSL encryption used by Malaysia's major banks. laju99 does not store your PIN, e-wallet password, or OTP — this sensitive information is processed directly by licensed payment service providers and does not pass through laju99 servers. If anyone claims to be a laju99 representative and asks for your OTP or password, do not provide it and report the incident to us immediately.

Yes, you may request deletion of your personal data by contacting the laju99 team at support@laju99.site. However, complete deletion may not always be possible, as Malaysian law requires laju99 to retain financial transaction records for a minimum of seven years and KYC documents for a minimum of five years after the business relationship ends. Beyond these legally mandated retention periods, your data will be securely deleted.

KYC (Know Your Customer) verification is a mandatory legal requirement for financial platforms and online services that handle financial transactions, including betting platforms. In Malaysia, this forms part of Anti-Money Laundering (AML) compliance requirements. MyKad verification ensures that laju99 accounts are registered under real identities, protects you from identity misuse, and ensures your winnings are paid out to the right person. Your KYC documents are stored with encryption and access is restricted to authorised personnel only.

To request access to your personal data, send an email to support@laju99.site with the subject line "Personal Data Access Request", along with your full name and account number. The laju99 privacy team will verify your identity within two business days before processing the request. A full data report will be provided within 21 business days from the date the request is verified. No fee is charged for the first data access request within any 12-month period.

Responsible Gaming — laju99's Commitment

Gaming is only enjoyable when it takes place within healthy, controlled limits

Deposit & Loss Limits

Set daily, weekly, or monthly limits on deposits and losses directly from your laju99 account settings.

Play Time Limits

Enable play-time reminders to keep your gaming sessions within healthy limits.

Self-Exclusion

Suspend or close your account temporarily or permanently through laju99 account settings at any time.

Aged 18 and Above

Laju99 is a platform for adults only. Age verification is strictly enforced during registration.

Join laju99 with Confidence Today

Your personal data is fully protected under laju99's Privacy Policy. Register a free account in under 2 minutes and enjoy Malaysia's best betting experience — safely and securely.

For members aged 18 and above only. Terms & conditions apply. Bet responsibly.

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